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States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.
Federal legislation should provide a minimum level of consumer protections. It should preserve states’ ability to provide additional protections to consumers.
Regulators should ensure robust consumer protections in the financial marketplace. They should provide effective oversight of the financial industry.
Consumers should have access to the full range of legal remedies when they have been harmed (see also Private Enfor
Government agencies should collect and report data for groups that are discriminated against, while ensuring consumer choice and control over what data they provide.
Policymakers should expand access to affordable small-business government-guaranteed loans, including those from the Small Business Administration.