Search

States should guarantee and protect the rights of residents.

States should establish a resident’s right to alternative forms of dispute resolution, such as mediation, provided the states do not inhibit or discourage residents or their

Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.

Ensuring the quality of services for home careA range of services provided in the home, includin

Federal regulations should promote home-care A range of services pr

States should be required to conduct annual scheduled in-home surveys that assess clients’ experience and involvement in care plans and outcomes.

States should extend the purview of their existing ombudsmanAn ombudsman

States should require agencies to establish grievance and appeals procedures and provide consumers with written notice of their right to voice grievances.