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Consumer protection and antidiscrimination laws that apply in the context of human decisions should be adapted as necessary to ensure they effectively apply to algorithmic decision tools (see also
Policymakers should establish requirements or provide incentives for universal design features to be incorporated into homes.
Policymakers and the private sector should implement Universal Mobility as a Service to expand access to transportation for everyone in the community.
Policymakers should prohibit lawsuit settlement provisions that keep confidential information that could endanger health and safety while protecting legitimate confidentiality interests such as pri
States should sufficiently fund state victim compensation programs. They should provide expedited compensation in emergencies.
Policymakers should establish rights and protections for customers who face possible termination of service.
Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs.
State policymakers should prohibit utility deposits for essential residential utility services.
Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans.