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These principles build upon AARP’s general consumer principles, which apply to all products and services, including utilities (see also,

Policymakers should develop sustainable energy policies that ensure an affordable supply of reliable energy.

Policymakers should encourage the development of energy efficiency programs. These programs should be affordable, cost-effective, and measurable.

State policymakers should make standard offer service the default for residential customers. It should be stable, predictable, and affordable.

Policymakers should not move away from fully contested rate cases in which rates are based on just and reasonable expenses.

State policymakers should rely on securitization only when it results in the lowest overall costs for consumers. Securitization plans must include consumer protections.

Policymakers should ensure:

Policymakers should refrain from approving utility requests to join an RTO or ISO if they have not already done so.

Policymakers in states that have not introduced retail competition should refrain from doing so.

Policymakers should ensure that all consumers have access to essential telecommunications services in their residences.