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These principles build upon AARP’s general consumer principles, which apply to all products and services, including utilities (see also,

Policymakers should develop sustainable energy policies that ensure an affordable supply of reliable energy.

Policymakers should encourage the development of energy efficiency programs. These programs should be affordable, cost-effective, and measurable.

Policymakers should not move away from fully contested rate cases in which rates are based on just and reasonable expenses.

Policymakers should ensure:

Policymakers should refrain from approving utility requests to join an RTO or ISO if they have not already done so.

Policymakers should ensure that all consumers have access to essential telecommunications services in their residences.

Policymakers should ensure that the ongoing transition to IP-based services results in high-quality, reliable, and affordable communications services for all consumers.

Policymakers should ensure consumer protections in wireless communications services, including text messages.

The Federal Communications Commission should monitor and enforce compliance with its rules to increase the number of wireless phones that can be used effectively with auditory aid