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Policymakers should ensure consumers have access to reliable, safe, and high-quality utility and telecommunications services.

Policymakers should prohibit unfair, deceptive, or abusive acts or practices.

Policymakers should ensure network reliability and resiliency for utility and telecommunications services.

State policymakers should prohibit the use of credit scores or reports to determine the rates or deposits of essential residential utility service.

Policymakers should prohibit providers of residential utility services from implementing prepaid service.

All consumers should be able to subscribe to stand-alone basic telephone service with affordable rates and consumer protections. Providers sh

Where policymakers relax or remove laws and regulations, they should ensure true and effective competition to the fullest extent possible, including:

Policymakers and regulators should ensure that wireless carriers make wireless E911 technology available as soon as possible in areas where it does not yet exist.

Policymakers should ensure that cable, satellite, streaming services, and other pay-television operators include robust consumer protections.