Policymakers should establish rights and protections for customers who face possible termination of service.
Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs.
Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans.
State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.
Congress should reauthorize the Elder Justice Act (EJA). It should fully fund the EJA and other programs that address elder abuse.
Policymakers should protect and enforce the fundamental right of all people to be free from discrimination. They should enact and enforce civil rights statutes.
Legislators should enact and strengthen laws against hate crimes. These laws should be vigorously enforced.
Consumer protection and antidiscrimination laws that apply in the context of human decisions should be adapted as necessary to ensure they effectively apply to algorithmic decision tools (see also
The federal government should broadly interpret and vigorously enforce the ADA.