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All consumers should receive service that meets their daily needs at a reasonable price. The rates for these services should be fair, reasonable, and affordable.

Rapid changes in technology have made protecting consumer privacy increasingly challenging.

Most states and the District of Columbia have established utility consumer advocate offices.

Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.

States should simplify estate planning. This includes allowing the use of electronic wills or trusts to govern the distribution of property at death.

States should expand laws on durable powers of attorney to:

States should codify, simplify, and clarify trust laws. They should model them on the Uniform Trust Code.

Policymakers should encourage advance care planning. This should include the creation of advance directives.

Policymakers should simplify, expedite, and minimize the cost of probate.

Federal policymakers should expand programs to improve guardianship. This should include monitoring programs.