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Policymakers should use effective, evidence-based assessment models to identify at-risk drivers of all ages. They should receive counseling or referrals, and appropriate action should be taken.
Policymakers should prohibit lawsuit settlement provisions that keep confidential information that could endanger health and safety while protecting legitimate confidentiality interests such as pri
States should sufficiently fund state victim compensation programs. They should provide expedited compensation in emergencies.
Policymakers should establish rights and protections for customers who face possible termination of service.
Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs.
Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans.
State policymakers in deregulated states should make standard offer service the default for residential customers. It should be stable, predictable, and affordable.
State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.