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Policymakers should ensure that all consumers have access to essential telecommunications services in their residences. This service should be affordable, reliable, and high-quality.

Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.

Policymakers should ensure that the transition to IP-based services results in high-quality communications services for all consumers (see also the policy on consumer protections in the

Policymakers should prohibit telecommunications service providers from engaging in unfair, deceptive, or abusive acts and practices. This includes fraudulent or misleading marketing. 

Policymakers should create consumer protections for wireless communications services. This includes text messages.

Policymakers and regulators should ensure that wireless carriers make wireless E911 technology available as soon as possible in areas where it does not yet exist. 

The Federal Communications Commission should monitor and enforce compliance with its rules to increase the number of wireless phones that can be used effectively with auditory aids. 

Policymakers should ensure that all consumers have access to high-quality voice telecommunications services. The service should be affordable and reliable.

Everyone should have affordable and reliable high-speed internet access in the home, regardless of such factors as geography, race, ethnicity, income, age, and ability level.

Policymakers and the private sector should ensure universal deployment of reliable high-speed internet infrastructure.