Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing
Privacy disclosures for utility services should be transparent and understandable.
Federal and state policymakers should establish independent utility consumer advocate offices.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.
Regulators should be free from conflicts of interest.
Policymakers should prohibit providers of residential utility services from implementing prepaid service programs.
Policymakers should protect consumers from anticompetitive activities that could increase utility rates.
Policymakers should only approve mergers that demonstrate net long-term, enduring, and sustainable consumer benefits.
Policymakers should ensure that all consumers have access to essential telecommunications services in their residences. This service should be affordable, reliable, and high-quality.
Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.