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The federal government should provide sufficient funding to pay for required HECM counseling. HUD should ensure that this counseling is high-quality.
HUD should take enforcement action against and deter reverse mortgage fraud and scams.
Reverse mortgage proceeds should not affect homeowners’ eligibility for public benefit programs.
Federal regulators should ensure that disclosures, sales practices, and advertising of reverse mortgage loans are not misleading or deceptive.
Policymakers should ensure that reverse mortgage servicers are not engaging in unfair, deceptive, or abusive practices.
Servicers should be required to provide loss mitigation options to HECM borrowers.
Policymakers at all levels of government should safeguard consumers against unfair, deceptive, or abusive practices.
Policymakers and the private sector should ensure that products, services, and emerging technologies are created using an inclusive design process with universal design principles.
Policymakers and the private sector should ensure that the benefits of the sharing economy extend to older adults and traditionally underserved market populations.
Policymakers and the private sector should ensure affordable access to essential products and services during declared emergencies.