Policymakers should establish rights and protections for customers who face possible termination of service.
Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs.
State policymakers should prohibit utility deposits for essential residential utility services.
Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans.
State policymakers in deregulated states should make standard offer service the default for residential customers. It should be stable, predictable, and affordable.
State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.
Policymakers should ensure that universal service funds are calculated fairly and distributed equitably.
Policymakers should fully fund telecommunications assistance programs to ensure that all households can afford essential services.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.