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Consumers must be empowered with ongoing education and training. Education should go beyond simply disclosing information in the owner’s manual.

Policymakers and the private sector should embed consumer protections into automated vehicles and related services (see also 

As AVs are deployed, policymakers should redesign local communities to enhance livability for all.

Policymakers and the private sector should develop and expand convenient and affordable community transportation programs in rural communities.

Policymakers and the private sector should meet the transit needs of people who are older, frail, or have disabilities. This includes: 

Congress should provide adequate funding for ADA enforcement activities. It should utilize the higher federal match for compliance with the ADA. Congress also should

All depository institutions should be required to provide basic-banking services affordable to customers with low incomes. This includes low-cost basic checking or savings accounts.

Financial institutions should offer account features and services that empower financial caregivers while protecting older adults who are under their care. These include: 

Credit reports and scores should be used as an underwriting tool for consumer loans. They should not be used for other purposes.

Higher education institutions should set tuition and fees to ensure affordability and expand educational opportunities for all.