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Telecommunications and utility services are essential to health, safety, and economic welfare. These services must be reliable, safe, and affordable.

Credit histories and loan records are tools traditionally used by lenders to decide whether to give consumers credit.

All consumers should receive service that meets their daily needs at a reasonable price. The rates for these services should be fair, reasonable, and affordable.

Rapid changes in technology have made protecting consumer privacy increasingly challenging.

Most states and the District of Columbia have established utility consumer advocate offices.

Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.

Transportation planning is the collaborative process of determining how to move people and goods.

People age 50 and older make 85 percent of their local trips by private vehicle. The vast majority of them hold a driver’s license.

Older adults are more likely than younger people to die in crashes of the same severity because of their increased frailty.

Today’s cars are incorporating increasing levels of automation to enable a car’s computer—rather than the human driver—to accomplish key driving tasks.