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Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.

Policymakers should ensure network reliability and resiliency for utility and telecommunications services.

Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.

Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.

Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.

Regulators should be free from conflicts of interest.

Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.

Policymakers and regulators should ensure that wireless carriers make wireless E911 technology available as soon as possible in areas where it does not yet exist.

Everyone should have affordable and reliable high-speed internet access in the home, regardless of such factors as geography, race, ethnicity, income, age, and ability level