Search

Access to affordable and reliable telecommunications, energy, and water services is crucial to health and economic well-being.

These principles build upon AARP’s general consumer principles, which apply to all products and services, including utilities (see also

Telecommunications and utility services are essential to health, safety, and economic welfare. These services must be reliable, safe, and affordable.

Credit histories and loan records are tools traditionally used by lenders to decide whether to give consumers credit.

All consumers should receive service that meets their daily needs at a reasonable price. The rates for these services should be fair, reasonable, and affordable.

Rapid changes in technology have made protecting consumer privacy increasingly challenging.

Most states and the District of Columbia have established utility consumer advocate offices.

Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.

Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.

Policymakers should ensure network reliability and resiliency for utility and telecommunications services.