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Telecommunications and utility services are essential to health, safety, and economic welfare. These services must be reliable, safe, and affordable.

Credit histories and loan records are tools traditionally used by lenders to decide whether to give consumers credit.

All consumers should receive service that meets their daily needs at a reasonable price. The rates for these services should be fair, reasonable, and affordable.

Rapid changes in technology have made protecting consumer privacy increasingly challenging.

Most states and the District of Columbia have established utility consumer advocate offices.

Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.

Livable and sustainable communities are safe and healthy. They offer residents choices in where to live and how to get around.

Planning refers to how policymakers design, regulate, and manage the built environment.

Extreme weather conditions, natural disasters, and health emergencies can be devastating to communities.

Redevelopment reuses previously developed land to catalyze new economic growth. It can provide new housing options or community amenities.