AARP Hearing Center
Access to affordable and reliable energy, water, sewer, telephone, and high-speed internet services is crucial for older adults. Yet some communities lack infrastructure for such essential services. Even when service is available, it may not be affordable to all. Too many households face challenges in paying their monthly bills for these necessary services.
Affordability is especially important for older adults, who are more likely to live on fixed incomes than younger adults. Those with low incomes are especially affected by rising prices, as they spend a higher percentage of their income for essential utility services. According to federal data, one in three U.S. households struggles to pay their monthly energy bills. Approximately 1.6 million Americans lack access to running water or indoor plumbing, and around 40 million lack reliable online access. Some households have debt from unpaid utility bills and face disconnection.
Ensuring access to affordable and reliable energy and water is essential for the health and safety of older adults. If energy is too expensive, for instance, then older adults with low and moderate incomes may forgo air-conditioning in the summer or heating in the winter. With extreme temperatures becoming increasingly common, this can harm their health and safety.
Affordable access to essential telecommunications services helps older adults lead vibrant, connected lives. Reliable telephone services ensure that help is just a call away in emergencies. An affordable high-speed home internet connection, combined with the digital skills to use it, enables older adults to receive healthcare services, manage finances, connect with friends and family, and engage in lifelong learning.